Refund Policy

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Thank you for shopping at Minena!

We offer refund and/or exchange within the first 15 days of your purchase. If 15 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for refunds and exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular priced items can be refunded; discounted items cannot be refunded.

Changes (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to ninapolmar@gmail.com and send your item to: 

Plaza Luis Cabrera 10, apartment 208

Roma Nte., Cuauhtémoc, 06700 Mexico City, CDMX

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Partial refunds are granted (if applicable)

• Any item that is not in its original condition, is damaged, or is missing a part for reasons not due to our error.

• Any item that is returned more than 15 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

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Late refunds ​​o missing

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• If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.

• If you have done all of this and still have not received your refund, please contact us at (email and/or phone number).

 

Shipment

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•  It must be sent to the following address:
  Plaza Luis Cabrera 10, apartment 208
  Roma Norte., Cuauhtémoc, 06700 Mexico City, CDMX

• You will be responsible for paying your own shipping costs to return your item.

• Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it takes for your exchanged product to reach you may vary.

• Please note that we cannot guarantee that we will receive your returned item.

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Return Policy.

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You are informed that in terms of the Federal Consumer Protection Law, customers have the right to revoke their consent regarding the purchase of the product(s) within five business days after the date of receipt. thereof. In this case, the client will absorb the corresponding freight costs generated by the return.

ASOCIACIÓN MODA DADA, SA DE CV may accept the return of any product as long as it meets the following conditions:

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1. That the return is made within a period of less than 7 business days from the date of delivery.

2. That the Purchase Order and/or invoice that covers the purchase of the product must be presented.

3. That the product, as far as possible, must be in the same condition in which it was delivered with original packaging and labeling.

4. That the product has not been used, damaged, altered, does not show signs of wear.

 

In the event that any of the previously described conditions is not met, ASOCIACIÓN MODA DADA, SA DE CV will not make any refund.

In the case of guarantees for defective products, these must be carried out within the period established in the description for each one of them.

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Return Process

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The User must contact the Customer Service Center of ​MINENA within the period established for each product, requesting its return and providing, name and surname, order number, name of the product(s) to be returned. In the event that the return is due to the fact that the product or products are defective or it is a different product from the one purchased through the Website, you must also express said circumstance, as well as mention, where appropriate, the defects of the products. products, (hereinafter the "Return Request").

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The Return Request must be approved by MINENA​, You can send the package with the Parcel Company of your choice to the address indicated ​ MINENA_d04a07d8-329d 9149-20813d6c673b_. Return shipping costs are charged to the customer.

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In the case of international shipments, MINENA may generate a prepaid guide for the client to deposit the product in the corresponding company or parcel company, said return expenses will be deducted from the amount to be returned to the client. If the shipping cost is higher than the order, the customer must take care of the guide. In the event that the client makes the shipment by his own means, it must be through a secure shipping method and with tracking, as well as assuming the corresponding taxes or customs duties. MINENA will make the refund to the payment method with which the purchase was made. This process will begin once the product arrives at our facilities.

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You must, where appropriate, pack the product in its original box or packaging, print and deliver the guide, as well as the products in their original packaging or box to the Parcel Company.

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Cancellation policies

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The cancellation of the articles is subject to a maximum time of 5 hours after the confirmation of the purchase, for which you must call 56 2629 3959.

 

Refund Policies

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MINENA may reimburse the amounts paid by you, but always subject to the provisions of this section.

In the case of Purchase Orders that could not be processed, you will be informed and the amounts paid will be reimbursed.

At the user's choice, the reimbursement of the amounts paid will be made in accordance with the following options:

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1)  In the event that the payment has been made with bank cards (debit or credit), the refund can be made through a chargeback on the same card that was used.

2)  If the payment was made by any other means, the refund can be made through a bank transfer to the account that you indicate.

3)  Through an electronic coupon that covers the total amount paid by the User, which will be valid for 6 months and if it is not used, it will be cancelled.

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In case of returns and if a refund is requested, the cost of the returned products will be refunded, however ​ MINENA may discount the expenses generated by the Purchase Order and Return processes, so ​ MINENA is not responsible for the expenses caused by those returns that occur without respecting the steps established in the procedure presented in the Returns section. Once the products returned by you have been received, ​ MINENA will review the returned products and in the event that the products received comply with the characteristics established in the section "Return Policies" MINENA will make the return of the money within ​10 business days from the day on which ​MINENA has ruled on the origin of the return.